Cross-Department Patterns
6 detectedSignals the AI found spanning more than one team. Bring these to the directors' meeting.
Pricing-objection weakness in PAC + PAM (11 reps total).
Across 4,872 calls last week. PACs miss the pricing rationale step 31% of the time when vendor probes "why your fee?". PAMs face the same objection at the valuation stage and concede on price 18% above target.
Calls past 8 minutes have 23% lower outcome rate.
PAC bookings drop sharply after 8 min. Negotiators see the same effect on offer-acceptance — beyond the threshold the call is more likely to stall than to close.
Mid-afternoon dip across SA + PAC (calls 2–4pm score 8% lower).
Likely fatigue effect. Both teams overlap in coverage hours. Score recovers after 4pm break window.
Mortgage-delay objection clustering across Progressors + Negotiators.
7 fall-throughs in 14 days share the same root cause. New lender criteria — brokers updating downstream.
Verification step lengthening across LISTERs (12% slower week-over-week).
Likely process change in CRM. Could be routine, worth checking before it becomes a daily-throughput problem.
Buyer-pricing technique landing 18% higher in Negotiators.
Lewis introduced a new pricing-anchoring approach in week 15. Already showing impact on offer-to-acceptance ratio.
This Week's Highest-Priority Patterns
All 7 prioritiesTop 3 ranked by confidence × business impact. One-click to action.
Pricing-objection weakness — 11 reps, worsening.
Schedule cross-team workshop · week of 5 May.
Mortgage-delay objection cluster — new pattern, 14d.
Update objection playbook · brief Mark + Lewis today.
Calls past 8 minutes have 23% lower outcome rate.
Process review — call-length thresholds & exit triggers.
Pattern Categories
23 totalWhere the AI is finding signal this week.