Yesterday's coaching coverage held at 100%. Two departments need your attention this week.
Six business units. Yesterday's performance against target.
7 reps weak on pricing rationale.
Cancellation reasons clustering on price renegotiation.
Verification step taking 12% longer.
Win — buyer-pricing technique landing 18% higher.
Mortgage delays driving 3 fall-throughs.
Connect rate dipping 2pm–4pm BST.
Signals that span more than one team. Worth raising at directors' meeting.
Pricing objections weak across PAC and PAM.
Suggested action — cross-team workshop on pricing rationale & rebuttals.
Calls past 8 minutes have 23% lower outcome rate.
Suggested action — process review on call-length thresholds & exit triggers.
Mid-afternoon dip across SA and PAC — calls 2–4pm score 8% lower.
Suggested action — rota review: break placement, energy & coaching cadence.