01
Gmail
LiveSends daily coaching notes to reps + manager action lists + weekly director rollups.
Connected as: ai-coaching@springbokgroup.co.uk
Last sent: 07:02 BST today · Volume today: 67 emails · 0 bounces
Live integrations
2 connectedOutbound channels — coaching notes and manager alerts.
02
Slack
LiveSends instant manager DMs when a call scores below threshold + alerts to dept channels.
Workspace: springbokgroup.slack.com
Last DM: 14:38 BST yesterday · Volume today: 4 DMs · 0 errors
Pending integrations
2 · ManishOwned by Manish (manish@yellowspringbokgroup.co.uk) — Springbok dev, owns SpeechIQ + Simba Cloud.
03
SpeechIQ
Pending — Phase 3 (Wk 4–5)Real-time call ingestion · webhook from SpeechIQ → POST /api/ingest.
Owner: Manish (manish@yellowspringbokgroup.co.uk)
Status: spec sent 28 Apr · awaiting Manish's confirmation
Spec: spec-speechiq.pdf
▸ Spec preview
POST /api/ingest
Auth: Bearer <token> (we provide)
Payload:
call_id: string
rep_id: string
dept: enum
transcript: string
audio_url: string
duration: number (sec)
started_at: ISO 8601
ended_at: ISO 8601
Retry: 24h queue · exponential backoff
Health: GET /api/health
04
Simba Cloud
Pending — Phase 4 (Wk 6)Vendor metadata + outcome tracking · pull or webhook.
Historical backfill
one-time · Phase 1.5Bulk import of last 90 days of transcripts for playbook v3 calibration.
90-day transcript backfill
scheduled~5,000–10,000 historical calls from SpeechIQ pulled in one batch · used to calibrate playbook v3 thresholds against real outcomes.
Volume estimate: 5,000–10,000 calls
Window: 28 Jan → 28 Apr 2026
Awaits: Manish (data export)
GDPR sign-off: ✓ Jenna · 22 Apr