01
Price-objection handling — saved 2 deals.
Mr Hassan 11:14, Mrs Khan 15:42. The £8K reframe worked both times. Scores: 89 and 76.
Today's focus · Priority 01
Pricing rationale — 4 misses yesterday
Yesterday on four calls vendors asked the same question — "why your fee?" — and you answered with "we save you time." The vendor probed; the conversation softened. The £8K-over-6-months anchor would have given each vendor a number to argue against. Numbers anchor decisions. Vagueness drifts.
Mrs Patel · 10:14:23 · duration 00:08:42
Vendor
"Why 2.5%?"
You said
"We save you time"
Better
"We save you £8K vs the high-street agent over 6 months"
Sian will check this in your 1:1 Wednesday at 14:00
What went well yesterday
3 winsReinforce the patterns. Aaron and Sian have seen these too.
02
Hit qualification window 12/14 calls.
Strongest week on this metric. Average 73 seconds — well inside the sub-90 target.
03
Talk time 2hr 38min — above the 2:15 standard.
Sustained 4 days running. The streak matters more than any single day's number.
Your KPIs this week
vs last weekSix metrics. Five trending up. Cancellation rate is the watch-out.
KPI
Target
You
Δ vs LW
Trend
BR%
30
31.2
↑ +0.6
SEEN%
75
73.5
↑ +1.0
INS%
42
41.0
→ flat
CANX% <15
<15
16.8
↑ +0.4
Talk time
2:15
2:38
↑ +0:11
Dials
60
67
↑ +3
Yesterday's 14 calls
All callsSun 27 Apr · scored automatically · listen back to drill in.
Your today
MonAaron's set the rhythm — protect the calling blocks.
09:00
Morning huddle — Aaron
10:00
Calling block 1
12:00
Lunch
13:00
Calling block 2
16:00
1:1 with Aaron
bring 1 call you'd handle differently
17:00
End of day
Where you sit this week
View full leaderboardPAC-only weekly score across 16 reps.
You're 8th of 16 in PAC this week — score 71.
Top: Jack Barnes 89. Above team avg 68 · below your goal of 80.
1st
16th
Jack 89
You · 71
avg 68
Recent wins
3Worth keeping in mind.
Mr Hassan price-objection saved
11:14 yesterday
Mrs Khan price-objection saved
15:42 yesterday
Talk time 4 days running above standard
22 Apr → 27 Apr
From Aaron
25 AprA short note from your last 1:1.
AG
"Strong week — keep building on the £8K framing."
Aaron Grimshaw · 25 Apr