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Springbok Coach v0.1
Mark Jones
Progression Manager
MJ
Progressors Department — locked
Manager view · Mark Jones
Monday morning briefing · 28 Apr

Good morning, Mark.

Mon 28 Apr 2026 · 10 progressors · all coached this week.

493
calls your team handled yesterday
−1.8% vs 7-day avg
10 reps
·
100% coverage
·
1.4 hrs saved
·
4 priorities to action today
Progressors 30-day trend
71.2 / 100
delta
−2.1 pts
29 Mar13 Apr27 Apr

Today's Action List — From Sian + AI

4 items

Highest-leverage interventions for today, ranked by what only you can do.

01
Mortgage delay objections Playbook update

Sian flagged this for cross-team update. Need 30min with her Wednesday.

Already in calendar — just confirm.

02
Will Marsh Workshop nominee

Multi-issue this week. Pull into Monday workshop with Sian.

Action below adds him to the workshop roster.

03
Greg + Dan Vendor cadence accountability

Add to Monday accountability board. Daily standup mention.

Two reps — both below 2 calls/file/week.

04
Aisha Imran Friday presentation

Her completion turnaround is the team's lift opportunity.

Ask her to share checklist + walk through 2 examples.

Progressors KPI Rollup This Week

Full report

All-Progressors weekly aggregates · target vs actual · 4-week trend.

KPI
Target
Actual
Δ vs LW
4-week trend
Exchange rate
75%
71%
−2
Avg time to exchange
10 wk
11.2 wk
+0.3
Fall-through rate
<5%
6.8%
+0.5
Vendor satisfaction
8.5
8.4
−0.1
Compliance score
100%
99.7%
−0.1
Calls/file/week
2.0
1.7
−0.2

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