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PAC department · Monday 28 Apr

Good morning, Shepherd.

Mon 28 Apr 2026 · viewing PAC department.

2,847
calls scored yesterday in PAC
+4.1% vs 7-day avg
16 reps coached
·
100% coverage
·
9 hrs saved this week
·
LTI% ↓0.4 vs LW
PAC 30-day score trend
73.8 / 100
delta
+1.6 pts
29 Mar13 Apr27 Apr

PAC Patterns This Week

3 detected

Signals across the PAC team. Review with Aaron at the Monday huddle.

01
7 of 16 PACs HIGH confidence · n=4,872

Pricing rationale weakness — PACs miss the pricing rationale step 31% of the time when vendors probe "why your fee?".

Suggested — cross-team workshop already scheduled Mon 5 May 10:00 (Sian leading).

Worsening trend

02
SEEN% dipping HIGH confidence · 7-day trend

Bookings drifting past 4 days — vendors cool. Booking inside 72 hours protects SEEN%.

Suggested — standardize 72-hour booking rule, real-time accountability.

Trend worsening 7 days running

03
WIN MEDIUM confidence · 4 days running

Talk time avg 2:38, sustained — above the 2:15 standard. Whatever shifted last week is holding. Worth identifying and naming.

Suggested — ask Aaron / Ryan to articulate what changed in the morning huddle.

Sustained 4 consecutive days

PAC KPI Rollup This Week

vs targets

Seven KPIs · target · actual · delta vs last week · 4-week trend.

KPI
Target
Actual
Δ vs LW
4-week trend
BR%
30
28.4
−0.6
SEEN%
75
71.8
−1.2
INS%
42
39.2
→ flat
CANX%
<15
18.7
+0.4
LTI%
13
11.2
−0.4
Talk time
2:15
2:38
+0:11
Dials
60
67
+3

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