LISTERs Team — 8 reps
All peopleEllen's listing team. Last week's score, trend & AI note.
"Verification step taking 12% longer this week"
View →"Verification clean and fast"
View →"Holding steady"
View →"Top performer — clean handoffs"
View →"Verification taking too long"
View →"Improving turnaround"
View →"Solid all-round"
View →"Improving compliance handling"
View →LISTERs Patterns This Week
3 detectedSignals across the LISTERs team. Review with Ellen at the Monday huddle.
Verification step taking 12% longer week-over-week — average verification call up from 4:30 to 5:02. Could be CRM update affecting flow.
Suggested — Ellen to check with Manish whether last week's CRM release affected verification screens.
Correlates with Tuesday's CRM release
Compliance check missed in 2/187 listings — Liam McCabe + Dean Stansfield — both same field skipped: vendor signature confirmation. Below 1% threshold but worth catching.
Suggested — 5-min refresher in Wednesday morning huddle.
2 reps affected · same field
Iona's handoff quality 9.4/10 vendor satisfaction — vendors specifically mention her by name in feedback. Document her approach.
Suggested — ask Iona to record a sample handoff for the team library.
Worth scaling across team
LISTERs KPI Rollup This Week
vs targetsSix KPIs · target · actual · delta vs last week · 4-week trend.