PAM Team — 11 reps
All peopleDenny's Property Account Managers. Last week's score, trend & AI note.
"Cancellation pattern flagged"
View →"Closing reluctance after rapport — needs 1:1"
View →"Strong rebound from -6 last week"
View →"Steady — improving valuation accuracy"
View →"Holding steady"
View →"Top performer this week"
View →"Renegotiation pressure handling"
View →"Improving on price"
View →"Solid week, sustained"
View →"Vendor follow-up timing"
View →"Strongest week ever"
View →PAM Patterns This Week
3 detectedSignals across the PAM team. Review with Dan at the Monday huddle.
Cancellation reasons clustering on price renegotiation — 4 cancellations this week, all hit at the renegotiation stage. PAMs concede on price 18% above target.
Suggested — pricing-rationale workshop (cross-team with PAC scheduled Mon 5 May).
Worsening trend
Closing reluctance after rapport built — 2 PAMs (Sarah Tate, Sophie May) build strong rapport, then hesitate at the close. Trust built then walks away.
Suggested — confidence drill + recorded role-play.
7-day trend
Cross-rep technique: Tina's "next-step framing" — Tina's calls 18% higher INS%. Worth documenting and rolling out.
Suggested — ask Tina to present at next team meeting.
Worth scaling
PAM KPI Rollup This Week
vs targetsSix KPIs · target · actual · delta vs last week · 4-week trend.