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Negotiators department · Monday 28 Apr

Good morning, Shepherd.

Mon 28 Apr 2026 · viewing Negotiators department.

2,847
calls scored yesterday in Negotiators
+3.2% vs 7-day avg
14 reps coached
·
100% coverage
·
8 hrs saved this week
·
Sales agreed/day ↑2 vs LW
Negotiators 30-day score trend
76.4 / 100
delta
+2.1 pts
29 Mar13 Apr27 Apr

Negotiators Patterns This Week

3 detected

Signals across the Negotiators team. Review with Lewis at the Monday huddle.

01
WIN HIGH confidence · n=23 · sustained 14 days

Buyer-pricing technique landing 18% higher offers — Lewis introduced in week 15. Mark Field has used it on 9/10 calls — average lift £18K above guide.

Suggested — codify and roll out to PAC + PAM. Mark presents Friday team meeting.

Sustained 14 days

02
2 reps flagged HIGH confidence · 7-day trend

Long calls (>15min) correlating with lower offer acceptance — Sam Drews + Niki Anand both averaging 17-18min calls; their offer acceptance 11pp below team avg.

Suggested — process review: what's being added in min 12-18.

7-day worsening trend

03
TIMING MEDIUM confidence · recurring pattern

Withdrawal pressure peaks Monday + Tuesday — vendors most likely to threaten withdrawal early in the week (after weekend doubt).

Suggested — Lewis schedule the proactive vendor calls Sunday evening / Monday morning.

Recurring pattern

Negotiators KPI Rollup This Week

vs targets

Six KPIs · target · actual · delta vs last week · 4-week trend.

KPI
Target
Actual
Δ vs LW
4-week trend
Sales agreed/day
45
41
+2
Exchanges/week
35
31
−1
Withdrawal rate
<8%
7.2%
−0.4
Average call duration
8-12min
9:42
within range
Offer acceptance
65%
62.8%
+1.5
Vendor CSC
8.5
8.4
+0.1

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