A coaching layer for every call we make.
Springbok Coach scores every call across PAC, PAM, LISTERs, Negotiators, Progressors, and SA Call Centre. It writes a coaching note for every rep every morning. It surfaces patterns your trainers can't see at scale. It gives managers a daily action list and directors a weekly KPI rollup.
Think tl;dv — but built for our calls, our playbook, our KPIs.
Four views. One source of truth.
Every page filters itself to what you need to see. Managers don't drown in directors' rollups. Reps don't see their colleagues' coaching notes.
| Role | Sees |
|---|---|
|
CEO
Shepherd · Stephen · Jenna · John · Sian
|
Everything across all 6 departments. Director rollups, dept-level patterns, individual drilldowns. |
|
Manager
Aaron · Dan · Ellen · Mark · Lewis · Fungai
|
Their own team only. Daily action list, rep-by-rep scores, coaching queue. |
|
Trainer
Sian
|
All departments she trains. Cross-team pattern view + per-rep history. |
|
Rep
Every individual caller
|
Their own data + the leaderboard. Personal trend, today's note, this week's focus. |
Three controls. That's it.
- 01 Use the department pills at the top to filter by team — only departments you have access to are clickable.
- 02 Use the tabs to switch between Home, Insights, Calls, People, Reports, Coaching, and Leaderboard.
- 03 Click any rep in any list to drill into their individual page — scores, history, coaching notes, recent calls.
- 04 TV Mode on the leaderboard projects to a 55"+ screen on the floor — designed to be seen across the room.
During mockup phase, tell us everything.
Mockup phase runs 28 April – 9 May. Two weeks to bend this thing into shape before the engineers lock the schema.
- Click the Speak Up button at the bottom-right of any page to leave feedback.
- Your comment goes to Shepherd's queue for review.
- He'll approve action items and send them to the build team.
A 14-week path to PAC pilot and beyond.
Three lanes. Use the right one.
"This is going to be the thing that changes how we coach across the business — and your fingerprints on it now will save us months of corrections later. Thank you for taking the time."